Refund Policy

At Diginest, we strive to deliver high-quality digital solutions and ensure customer satisfaction. Please read our refund policy carefully before making a purchase.

1. Digital Product Policy

All products sold on Diginest are digital and delivered electronically. Once a product is purchased and accessed or downloaded, it is considered non-refundable due to the nature of digital goods.

2. Eligibility for Refund

Refunds may only be granted under the following conditions:

• You were charged more than once for the same product due to a technical issue.
• You experienced a critical technical error that prevents access to the product, and our support team is unable to resolve it within 5 business days.
• The product you received is significantly different from what was described.

3. Non-Refundable Situations

We do not offer refunds in the following cases:

• Change of mind after purchase.
• Lack of technical knowledge or incorrect usage.
• Claims made after 7 days of purchase.
• You didn’t download or access the product after purchase.

4. How to Request a Refund

If you believe you are eligible for a refund, please contact us at:
📧 info@diginest.com
Include the following:

• Your name and email used for purchase
• Order ID or transaction number
• Reason for the refund request (with supporting screenshots if applicable)

We will review your request and respond within 3–5 business days.

5. Policy Updates

We reserve the right to update or change this Refund Policy at any time without prior notice. Changes will be posted on this page.